Privacy Policy

Big Island Family Tours (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking a tour, or contacting us.

Information We Collect

We may collect personal information including:

● Name

● Email address

● Phone number

● Billing information

● Booking details

● Tour preferences and special requests

● Information voluntarily provided through contact forms or inquiries

How We Use Your Information

We use your information to:

● Process and manage tour reservations

● Communicate regarding your booking

● Respond to questions and customer service requests

● Send booking confirmations and important tour updates

● Improve our services and website experience

● Comply with legal and regulatory requirements

Payment Information

Payments may be processed through secure third-party payment providers. We do not store complete credit card information on our servers.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Information may be shared only when necessary to:

● Process reservations and payments

● Comply with legal obligations

● Protect the safety, rights, or property of our guests, employees, or business

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website. You may adjust your browser settings to disable cookies if desired.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental involvement.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Big Island Family Tours 

Hilo, Hawaiʻi

Email: info@bigislandfamilytours.com

Phone: (808) 987-6792